Solutions
Internet Explorer
- Open the Microsoft Internet Explorer browser
- Click on the Tools menu icon in the upper right-hand corner and select the Internet options option.
- In the Internet options window, click on the Advanced tab
- On the Advanced tab, click the Reset button
- In the Reset Internet Explorer Settings pop-up window, click the Reset button to confirm you want to restore Internet Explorer to its default settings
Google chrome
- Open the Google Chrome browser.
- Click on the Customize and control Google Chrome menu icon in the upper right corner, and then select the Settings option
- Scroll to the bottom of the Settings page and click the Show advanced settings
- Scroll to the bottom of the expanded Settings page and click the Reset settings button
- In the Reset settings pop-up window, click the Reset button to confirm you want to restore Chrome to its default settings.
Mozilla Firefox
- Open the Mozilla Firefox browser
- Click on the Open menu icon in the upper right-hand corner, and then select Help or click the Help (?) icon.
- Select the Troubleshooting Information option
- On the Troubleshooting Information page, on the right side, click the Refresh Firefox… button.
- In the Refresh Firefox pop-up window, click the Refresh Firefox button to confirm you want to restore Firefox to its default settings