Browser Troubleshooting

If your phone, tablet, or laptop is lost or stolen, follow these steps to help secure your device.

If you can’t get the device back, taking a few steps right away can help protect your information.

Step 1: Secure your lost phone, tablet, or Chromebook

You can try some remote actions, like ringing, locking, or signing out on your device.

Lost a Windows, Mac, or Linux computer? Computers aren’t listed under “Find your phone.” Move on to changing your Google Account password.

1. Open a browser, like Chrome . If you’re using someone else’s device, use private browsing mode.
2. Open your Google Account.
3. In the “Security” section, find “Your devices.” Select Manage devices.
4. Select the lost phone, tablet, or Chromebook. You’ll see the last time the device was used, and the last city it was in.
5. Next to “Account Access,” select Sign out. Follow the  on-screen instructions to remove access to your Google Account and connected apps on your device.​
   • If you find your device, you can sign in to your Google Account again.

If you’re trying to find a lost phone or tablet, you can also select Find a lost device. Follow the onscreen directions for more ways to find or secure your device.

If you’re using someone else’s device, when you’re done, sign out by closing private browsing mode.

• For a lost iPhone, learn about ways to locate and secure your device with iCloud.
• Your mobile carrier might be able to help in a few ways, such as:
  • Redirecting your calls to a different number
  • Ordering a new SIM card
  • Turning off your SIM card, so someone else can’t make calls or send messages

Your device isn’t listed

Check that you’re signed in to the right Google Account on the device you’re currently using.

• Your lost device needs to be signed in to your Google Account on a Google app, like Gmail or YouTube.
• Windows, Mac, and Linux computers and Chromebooks aren’t listed under “Find your phone.”

If your device still isn’t listed, move on to changing your Google Account password.

1. Open your Google Account. You might need to sign in.
2. In the “Security” section, select Signing in to Google.
3. Choose Password. You might need to sign in again.
4. Enter your new password, then select Change Password.
5. Change password

Step 3: Change your saved passwords

If someone else has your lost device, consider changing the passwords that were saved to your device or Google Account.

1. Open passwords.google.com.
2. Sign in to your Google Account.
3. Look at the “Saved passwords” list.
   • This list only includes passwords saved to your Account, not your lost device.
4. For each password you want to change, open the app or go to the site.
5. Change your password.

Tip: Monitor your accounts for fraud. Keep an eye on your credit card statements, and report any fraudulent purchases to your credit card company.