Student Password Reset

Table of Contents:

• Username / Default Password Format
• Account Creation Timeline
• First Time Login / Account Activation
• Self Help Forgot Password / Reset Tool
• Student Email Reset
• Self Help Password Change (user knows current password)

Username / Default Password Format

****RAM ID is different from Employee/Student ID*****
RAM ID – All Characters like – ABCDEFGH
STUDENT/EMPLOYEE ID – Starts with @ / W/WA with the numbers

Students
Note – Below username/password is for Banner, Canvas, Student Wifi, CampusLogin, Starfish, Award Spring, WEPA

• Username Format (Student ID) – 9 alphanumeric characters that starts with a ‘W’, ‘WA’, or ‘@’

• Default Password Format – None
• Student must claim their account from ramid.ccsf.edu by answering three security questions: Student ID, Last Name, DOB

For Emails

• Username Format – First initial for the first name + 5 character for last name + 2 digits number

• Default Password Format (if any) – Random password sent via e-mail (but stored in Banner for student reset)

Domain for student e-mail – mail.google.com

Note: Below username/password if for network login, e-mail, Argos, Banner, Staff wifi

• Username Format – First initial of the first name + Last name
• For the Duplicates (same name) resolved by adding middle initial

• Employee ID – Follows the same format as Student ID, 9 alphanumeric characters that starts with a ‘W’, ‘WA’, or ‘@’

• Default Password Format (If any) – None
• Employees must claim their account from ramid.ccsf.edu by answering three security questions: Employee ID, Last Name, DOB

For Email

• Username Format – First name + “.” + last name. No numbers are added to employee accounts

• Default Password Format (If any) – Random password sent via e-mail (but stored in Banner)

Domain for Employee – @ccsf.edu

Account Creation Timeline

Students

Employee

First Time Login / Account Activation

Note: Users (Student/Employee) need RAM ID/CCSF ID to start process

• Go to ramid.ccsf.edu
• Click on New to RAMID

• Enter the Username & click on continue

Students: Your username is the same as your “Student ID number”.
Student Format: W00000001, @00000001, etc.

Faculty/Staff: Your username is the same as your “Network Login ID”.
Faculty/Staff Format: jsmith

Note: Faculty/Staff will be required to check the “I am Staff/Faculty” checkbox

• On the next screen, Users answer 3 verification/mandatory questions.
• CCSF Student/Employee ID
• Last Name
• DOB
• On the next screen, follow the Onscreen Instructions.

Self Help Forgot Password / Reset Tool

RAMID (For Students / Faculty / Staff)

• Go to www.ccsf.edu/ramid
• Click on New to RAM ID? / Forgot Password?

• Enter the Username & click on continue

Students:  Your username is the same as your “Student ID number”.
Student Format: W00000001, @00000001, etc.

Faculty/Staff:  Your username is the same as your “Network Login ID”.

Faculty/Staff Format: jsmith

Note: Faculty/Staff will be required to check the “I am Staff/Faculty” checkbox

• On the next screen, Choose your “Authentication Type“ and enter requested answer. They have a choice of Challenge Answer OR One time passcode.
• Challenge Answer
• If they set these up: they can choose a question to answer.
• One time passcode
• If they set up an alternate e-mail OR Registered mobile, they can receive a one time passcode.

• Once the user’s identity has been verified either by answering Challenge Question OR via OTP, the user will be prompted to set a new password.

Password Requirements

• Password must be at least 8 and no more than 32 characters
• Do not reuse any of the last 2 passwords used at CCSF
• Password cannot contain any part of your name or username
• Password must have at least 1 numeric character

Student Email Reset

• Go to www.ccsf.edu/myram (Banner/Web4/SSB)
• Login with the Username & Password
• Click Student Portal button
• Click My Profile link
• Click CCSF email/password reset link (left side)
• Click Reset Password button (the password will be reset to the default password that is displayed above the button)

Self Help Password Change (user knows current password)

• Go to www.ccsf.edu/ramid
• Click on Change Password.

• Enter your RAM ID and current password

Students:  Your username is the same as your “Student ID number”.
Student Format: W00000001, @00000001, etc.
Faculty/Staff:  Your username is the same as your “Network Login ID”.
Faculty/Staff Format: jsmith

Note: Faculty/Staff will be required to check the “I am Staff/Faculty” checkbox

• On the CHANGE PASSWORD screen, enter and confirm your new password

• Password must contain at least 8 characters (32 maximum)
• Do not reuse any of the last 2 passwords used at CCSF
• Password cannot contain any part of your name or username
• Password must have at least 1 numeric character